Frequently Asked Questions

1.why I buy glasses from comfortglasses?

·  We offer you a 100% quality guarantee on all our products.

·  We provide you with a FREE scratch resistant coating worth £10.00. ".

·  3-day dispatch for all non complex prescriptions.

·  FREE stylish case and microfibre cloth.

·  Customer privacy and payment information are protected within the highest of standards.

2.Do I need Distance, Intermediate, Reading, or Bifocal Spectacles?

Distance spectacles are for general use e.g. driving or walking about in. Some people wear distance glasses all the time for all tasks including close work.

Reading spectacles are for reading and close work. If your prescription has an “add” you will only be able to wear your glassesfor close work and they will be blurred if you look in the distance.

Intermediate spectacles can be for computer work or occasionally they are set for reading music. They are similar to reading glasses but the range of the focus is set further away. Your Optician will give you a specific glasses prescription for this which may be a different “add” or a completely separate prescription.

Bifocal spectacles have a regular distance lens with a segment in the bottom for reading. These are for people with a reading add who would otherwise need separate specs for distance and reading

3.. Can I use my contact lens prescription for my spectacles?

No. Contact lens prescriptions are not the same as spectacle prescriptions

4.What are the lenses made of?

Our standard lenses are made of a lightweight plastic material called CR39. Our thinner lenses are made of a 1.67 high index material. This is thinner than the 1.6 high index that you will see on many other websites and it is a lot thinner than the 1.56 CR39.

5.Do you supply bifocal or varifocal lenses for your glasses ?

We supply bifocal lenses when they are recommended by your Optician. Varifocal glasses are more difficult, and require us to send the frames out to you first with some calibration stickers on the lenses so that we can take accurate measurements of how the glasses will fit. Complete information on how we do this can be found on our verifocal glass page- it may seem a bit complicated at first, but we have refined this process over thousands of pairs sold, with a very high success and satisfation rate.

 6.What if my frames need an adjustment?

If you need a minor adjustment most local Opticians will do this for you, though some may charge a small fee. We also have some useful information and guides on

how to do this at home on our blog. We also send out an an instruction sheet with each order dispatched.

7.What can I do if it is too late to cancel my order?

Simply return your unwanted item for by post along with a covering note and order number. We will try our best to refund your money back as soon as possible.

8.Can I find out if you will be getting replacement stock on items that have sold out?

Some of the items on our website do sell out quickly. In some occasions we would be able to provide you with a estimated date/month when a product might come back in stock but at times we are unable to tell you if we will be getting more of a particular item as our suppliers may not have that information.

However, we regularly update our site so it's worthwhile checking again.

9.Can I find out if you will be getting replacement stock on items that have sold out?

Some of the items on our website do sell out quickly. In some occasions we would be able to provide you with a estimated date/month when a product might come back in stock but at times we are unable to tell you if we will be getting more of a particular item as our suppliers may not have that information.

10.How much does comfort glasses charge for postage and packing?

Comfort glasses charges £5.95 for postage and packaging.

11.What is the quality of the lenses and frames?

We use CR-39 lenses that are lightweight and allow for very high quality optics. All our frames and lenses conform to CE standards. This is the standard to produce and manufacture medical equipment.

12.Understanding your prescription

Prescriptions can be difficult to interpret and leave you somewhat confused when it comes to entering it online. Below are some examples of common optical prescriptions from some well-known names. Follow our guidelines below to help you enter your prescription correctly.

NHS prescription

 

The above prescription should be entered as follows on our prescription page:

 

Other prescriptions you may see

Not all prescriptions will be neat and easy to comprehend. Opticians will sometimes have their own way to write certain values, but they all mean the same thing - it's just a case of understanding it! Below are some examples of different ways your prescription may be presented.

 

The red circled area highlights your prescription for distance glasses. Enter this into the red area circled below.

The orange circled area highlights your prescription for a reading prescription. This figure should be added into the orange area circled below IF you are buying glasses for reading.

The green circled area highlights you prescription for computer use. This should be entered IF you are buying glasses for computer work.

The above prescription outlines three prescriptions that are needed: the optician is suggesting you need glasses for everyday wear, reading and computer work.

:

 

13.Are my payments secure?

All payments made via the Comfort glasses website are 100% secure. We test our payment systems every 24 hours, ensuring our customers are safe from fraud and identity theft.

14.How do I know my payment has been successful?

You will see a confirmation message on your screen once your payment has been processed, as well as a confirmation via email. If you're unsure if your payment has been successful, you can call our team and we'll be happy to help.

15. What if my item is damaged?

In the rare event that you receive a damaged item, please call us we will do our best to resolve the issue as quickly as we can

 

16.What sort of frames will suit me?

 

The shape of your face is the most important factor when choosing any frames. The list below should give a broad idea as to frame designs:

  • Round Faces - Rectangular frames would be most suitable.
  • Oval Faces - Most frames suit this face shape; size is the most important point when deciding here.
  • Triangular Faces - Rectangular frames would be most suitable.
  • Square Faces - Oval or round frames would be most suitable.
  • Rectangular Faces - Oval and round frames would be most suitable with medium - or larger-sized models.

comfortglasses.co.uk promise you for comfort quality ,comfort service with comfor fittings@very reasonable ranges